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Frequently Asked Questions
Catalogue
Do you have an international catalogue?
Delivery
How do I arrange express delivery?
What is Direct Delivery?
How soon will I receive my order?
What do I do if my products are damaged, delivered incorrectly or not at all?
How do I return items?
How much will my delivery cost?
Information for your first time ordering
How do I order?
How do I place an order online?
How do I cancel my orders?
What rate of VAT is payable on the order I’ve placed?
Is VAT included in all prices?
Which types of payment does EDCO educational supplies accept?
How can I tell whether an item is in stock when I’m ordering?
What is made to order?
Where can I find out more information on a product?
How do I claim a special offer or promotion?
How do I contact EDCO educational supplies if there is a problem with an order or a delivery?
How do I know if EDCO educational supplies has received my order?
I have more than one customer number. Does it matter which one I use?
My Account
Why do I need an EDCO customer number?
How do I request a credit account?
How do I get my purchases delivered to a different address?
Other
I would like to enquire about the bespoke service for building and refurbishment
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Are my purchases guaranteed?
What are your Terms and Conditions?
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